BMTC strives to provide safe, affordable, efficient, clean, reliable, and courteous services, with an emphasis on commuter satisfaction and awareness. The following are the Quality Objectives it wishes to achieve through the policy :
Adopting appropriate HR Practices
Practicing credible Commuter Relationship Management
Achieving high Operational Efficiency
Fostering appropriate Management Principles
BMTC is committed to providing environmental-friendly practices through involvement of relevant stakeholders in planning and review of its EMS, Motivate and train employees to contribute proactively for protecting the environment, adopt environment-friendly transport operations through technology upgradation and pollution prevention measures on a continuous basis, adopt and practice resource optimisation measures on a continuous basis.