Bengaluru Metropolitan Transport Corporation’s implementation of INTELLIGENT TRANSPORT SYSTEM, First of its kind in India in city transport services, was launched by Sri Siddaramaiah, Hon’ble Chief Minister of Karnataka on 25-05-2016 at BMTC Central Office Shanthinagar, Bengaluru in the august presence of Sri.Ramalinga Reddy, Hon’ble Minister for Transport, in-charge Minister, Kolar District and Chairman, KSRTC. Sri.Ananth Kumar, Hon’ble Minister for Chemicals & Fertilizers, GOI, Sri K.J.George, Hon’ble Minister for Bengaluru Development & Town Planning & Bengaluru Urban District In-charge minister, Sri R.Roshan Baig, Hon’ble Minister for Infrastructure Development, Information & Public Relations and Haj, Sri B.N.Manjunatha Reddy, Worshipful Mayor, BBMP, Sri Dinesh Gundurao, Hon’ble Minister for Food & Civil supplies & Consumer Affairs, Sri Krishna Byregowda Hon’ble Minister for Agriculture, Sri R.V.Venakatesh, Hon’ble Chief Whip, Sri R.V.Devaraj, Hon’ble MLA, Chickpet, Sri K.Govindaraju, Hon’ble MLC & Parliamentary Secretary to the Chief Minister, Smt Hemalata Gopalaiah, Deputy Mayor, BBMP, Sri. H.Nabhiraj Jain, Hon’ble Chairman BMTC, Sri.V.S Aradhya, Hon’ble Vice Chairman BMTC, Sri.D.Chandrappa, Hon’ble Corporator, BBMP, were Chief guests in the function. Dr. E.V.Raman Reddy, Principal Secretary, Transport, Dr.Ekroop Caur, Managing Director, BMTC and other respected invitees were present on the occasion. BMTC is the sole provider of urban public transport in Bengaluru operating 6216 schedules with 6400 vehicles ferrying 5.13 million passengers per day addressing demands of the population through a range of services covering sub-urban and city areas with differentiated fares and passes suited to different commuter segments. BMTC has implemented ITS project which includes Vehicle Tracking system, Electronic Ticketing System and Passenger Information System to bring in operational efficiency. Features of ITS project are as below: 1. GPS based Vehicle Tracking System- Totally 6400 buses are installed with VTUs. • Real time tracking and monitoring of buses • Collection of operational data and generation of MIS reports. • Two way Voice communication between the bus and the control centre. 2. Electronic Ticketing Machines (ETM) • 10000 ETMS are deployed across all depots • ETMS with GPRS communication. • EMV Certified-Supports contact less smart card 3. Passenger Information System (PIS) • 35 Passenger Information displays are installed in 11 major bus stands namely Kempegowda Bus Station, Shivajinagar, Shanthinagar, Yeshwanthapura, Kengeri, Jayanagar, Vijayanagar, Banashankari, ITPL, Mysore Road (MCTC) and Airport. • Passenger Information display view through Mobile Application. • Real time information of buses through Helpline. • Kannada and English language support 4. Control Room & Data Centre • Control centre operates 24*7 • Real time tracking and monitoring of BMTC fleet. • Two way communication between control centre and BMTC vehicles. • Incident Management. • Video wall 5. Mobile Application Project • The application helps to know the timetable, route information and fare for the buses they wish to travel. • Commuters can know the Estimated Time of Arrival which helps to plan their travel. • Commuters can locate the nearest bus stop for planning the trip. • Commuters can see the bus information displayed in Passenger Information System at major bus stands and Airport. ITS project with the above said features has following benefits: • Increased operational efficiency. • Optimum utilization of resources. • Control room monitors the following parameters: Over speed, Bus stop skipping, Trip Cancellation/ Partial operation, schedule deviation, Late departure, early arrival, Etc. • Improved driver habits: because of monitoring and sensitization, safety is ensured and complaints will be reduced due to quality service. • Quick response during incidents such as accidents and breakdown. • Real time information of buses to commuters in all the major bus stands. • Commuters not using smart phones can get real time information of buses by calling to helpdesk No. 1800 425 1663(24/7 Toll Free number). • Reduced waiting times for commuters • Enhanced service reliability leading to increased use of public transport • Commuters can plan their travel with the availability of real time bus information in mobiles also. • Real time Information on metro feeder routes would help Metro passengers using feeders. Increased operational efficiency will help BMTC in moving forward towards development. In future, ITS will be a strong base for implementation of many other IT initiatives in BMTC. This project is a pioneer project and first of its kind in the urban transport scenario. The launch of ITS marks the beginning of new way of functioning. As the system stabilizes and matures with course of time, the discipline within the organization and operations will improve. Commuters feedback is crucial for improving accuracy of the system.